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Account Manager

Employment Type:
Type of Job:
Salary Description:
£40,000 - £45,000 + benefits
UK Pound
Streaming Well
Job Ref:

At a glance

• Global healthcare video agency looking for an Account Manager to lead day to day client relationships
• New role within agency – room to define and shape the role and responsibilities
• Proactive, can-do attitude ready to embrace video strategy and filmmaking
• Excellent, proven account handling skills a must
• Hands-on role across all aspects of agency, from ideas through to execution

About Streaming Well

Video in healthcare is booming. 2/3 of healthcare professionals watch online video and 1 in 3 people watch health related videos. The trend is only growing.

At Streaming Well, we understand the importance and value of video content to customers. We encourage (And sometimes challenge) our clients to think big when it comes to their video content strategy to support their HCPs, patients, internal teams – or all three.

Streaming Well is an innovative digital content creation company delivering great work in video production, interactive video, and live streamed webcasts. Our philosophy enshrines a joined-up approach to digital implementation. We provide a suite of marketing and communications support services in-house that ensures client deliverables are coordinated and on message. With 16 years’ experience in the healthcare sector, we produce engaging and compelling content that delivers the right message to the intended audience.

From our studio in Chiswick, West London we support clients around the world in multiple languages. We build long-term relationships with our clients, which include patient groups, agencies, pharmacies, hospitals, pharmaceutical and medical device companies as well as publishers.

When we say we are growing – we mean it. We’ve just set up our US office in San Francisco, alongside our Chiswick HQ. Our client base is not only growing in number – we’re getting more variety of projects. We’re also part of a wider network of global agencies that will offer us more exposure and business opportunities in 2018.

Our Account Manager

We are looking for an Account Manager with a difference. This person will lead our day to day client management across all of our accounts – providing clients with a single point of contact that is friendly and approachable, knowledgeable and always thinking one step ahead.

Our set up is unique in that we have a sales function that is heavily involved in all of our accounts. Our production team have client contact too. However, we need the glue across all departments – someone who will be in with the client right from the start to understand their brand and therapy area challenges and help translate that into ideas for execution.

Given the role is a new one, we will take the opportunity to establish new and better ways of working – which means process definition (not too much!) and how to ensure efficient delivery of our work. We want you to use your experience of what works (and what doesn’t!) to help us define what is best for us.

You will need to travel for the role – aside from going to see your clients and check how they are, we do numerous conferences and events throughout the year across Europe and the US. So check your passport expiry date!

Ultimately, this role is for an experienced, motivated, roll-your-sleeves up individual to define and own this new role within our agency. Someone who will help shape the relationships between our clients and us, and to define the best processes internally to ensure we deliver clever, creative solutions for our client’s video needs. Someone who is keen to enhance their knowledge and know-how and progress up the career ladder.

Core competencies and skills

We need all the attributes that great Account Handlers have, which include:
• Over 3 years’ experience in account management roles prior to this
• Top-notch organisational skills – getting deliverables to and from the team and client, tracking progress and staying on top of the different stages of your projects
• Attention to detail – eyes like a hawk as they say. Watching your projects and ensuring that your client and your team are equally informed and clear on where things are and what happens next
• Project planning and process management – documentation and understanding of process is key to track every opportunity from brief to delivery.
• Financial management – creating costings for clients and then tracking actual time spent vs. estimated – and using that information for future proposals.
• Super communication skills – both with clients and internally with our team members. We know it’s not always positive, objection handling is part of the job too
• A team player – ensuring clear and transparent comms across all the key players in the process, motivating and challenging in equal measure and bring everyone with you to meet the project objectives.

Additional areas of expertise required

We also need individuals who have had had exposure to:
• Brand and therapy area learning – we assume you will come with experience of working on key brands in therapy areas from your previous roles. A continued need to learn about a brand, its key messages, marketplace challenges and customer needs will be needed. You will become the font of brand knowledge within the team!
• Taking briefs from clients – attending meetings with senior team members, or leading meetings on your own, to talk to clients about their next project needs. Asking the right questions, listening for the problem and coming back to the office to help shape the solution
• Supporting on writing proposals – working in a team with senior team members but taking ideas and thoughts away and turning those into proposals
• Presentation skills – the world is a stage as they say, but having experience in presenting proposals, credentials or ideas to a client is a key part of the role.

Your attributes are pivotal to our successes together

We love and care for our staff – it’s a real family feel to our agency and we want everyone to take care of each other and do what’s right for the business. It means we need some special ingredients in our team, such as:
• Get your hands dirty – we need someone who will take the bull by the horns and establish the best way of doing things like briefing, proposals, time plans, status reports
• A can-do attitude – see a problem? You’ll be in there trying to help fix it. Anticipate an issue in the project delivery? You’ll be proactive in highlighting the issue and help in finding ways to solve for it.
• Go above and beyond – whether it’s staying late, taking ownership of a task or just helping a colleague, we want to show each other and our clients that we will be there.
• A sense of ownership and responsibility – engaged, assertive and willing to take the lead on tasks, projects and wider agency vision. Our team take great pride not just in what they do, but in what they see as being a need

What we give you in return

A great environment to learn and develop

Our office is quirky and we have plans to develop it further (roof terrace anyone?!). We sit together. We ask questions and learn by doing so.

Autonomy with senior support where you need it

We want you to feel you have responsibility – and we will want you to have accountability – for your key roles and tasks. We want to see you leading. But you will always have the backing of Francis and Genevieve when needed.

Training on all things video

Don’t worry if you don’t have tonnes of video production experience – we’ll show you the ropes. We’ll train you on how video is made and some key considerations that will influence your role and ability to manage clients and their knowledge and expectations.
We also do internal training events and will work with you to look at additional training and learning opportunities that are relevant.

Staff benefits

All the things you’d expect!
• Two-storey, quirky air-conditioned office and small filming studio in West London - easy walk from the District Line at Turnham Green
• 20 days holiday, plus public holidays, plus time in lieu policy
• Employer contributory pension
• Team drinks / corporate fun days (mini golf, ropes course etc.)
• Free breakfast, soft drinks, snacks and sweets
• Ping pong table
• Annual bonus scheme

Interested? Here’s what happens next…

We want to see your CV please – show us where you fit the bill from everything you’ve now read.

We’ll set up a first meeting to chat through your experience and to give you a chance to ask specific questions about us or the role.
If all goes well, we’ll set up a second interview where we’ll ask you to prepare a short presentation for the team. A chance to meet your potential colleagues and ask them about life at SW.

Contact Details:
Streaming Well
Tel: +44 208 581 2040
Contact: Shalini Blackwell

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